Safe and optimal prioritization and resource allocation

In addition to prioritization and resource allocation, this field include health service research and the patient perspective. Sustainable health care is a major challenge in the future, and we need to balance the focus in emergency telephone triage from sensitivity (trying to find everyone with a serious condition) towards specificity (avoiding unnecessary ambulance missions to those that would benefit from other responses). This is the aim for our research into EMCC for cardiac arrest and stroke, and projects in the search for better and safer triage systems in EMCC. 

We have research projects aiming to understand the challenges of frequent users of our services with the promise to find other and better solutions than ambulance response for the individual users. The challenges of acute psychiatric or other patients with ambivalence to receive acute medical services, challenge our ambulance personnel at the border between autonomy and our duty to help. 

Research on training for crisis preparedness and management of resources for major incidents. Crisis situations where urgent needs must be met outside ordinary resources and responsibilities, along with the demanding topographical conditions and long distances of Norway requires knowledge on this topic to how ensure optimal training, communication, case processing and resource use. PRE also contributes with dissemination and coordination of this knowledge and systems across the different emergency services in Norway through NAKOS-portalen, with more than 70 000 individual users yearly.  

Lately, there has been an increasing focus on qualitative studies on patient as well as health personnel experiences. Research on the patient focus is extended to include Patient safety and Patient reported outcome and experience measures (PROMs & PREMs)

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